Also consider that Fable launched on June 9. Many people including myself bought a 1-month Anthropic subscription just to use Fable.
By extending it to July 12, they're gonna get a second month out of a lot of such people. If it really expired today, I wasn't going to renew my month.
I immediately downgraded my subscription as soon as they revoked access, then upgraded it again once Fable came back. So they're getting no extra month out of me unless they keep Fable available.
Isn't the plan locked for the month though? I don't see them processing refunds for anyone who starts with Max and downgrades to Pro. Although the converse wouldn't be true: they'd be happy to upgrade a plan at any point.
My theory is they saw capacity would have issues during weekday working hours due to last minute frenzy of usage, so would rather it happen on a weekend if it has to happen.
If you haven’t talked to Anthropic support yet you’re in for a surprise. I’m an engineer at a company with an enterprise contract, Anthropic people in our slack and it took me a month to get a response on my support request, I just decided it wasn’t worth it and bought a second phone number rather than wait.
There is a somewhat famous case in Germany, where an elderly couple's house got sold without them knowing, because someone changed the paper deed, and some scummy business man confirmed that he got the money in cash.
They better introduce systems like this in Germany too, but they rather drown in mafia related crime than admitting that their analog way of doing business and clinging on to cash is a mistake.