Most contact centers have some sort of virtual hold - i wonder if they can lever... | Hacker News

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TheHypnotist on April 23, 2020 | parent | context | favorite | on: When in doubt: hang up, look up, and call back

Most contact centers have some sort of virtual hold - i wonder if they can leverage that tech for this type of functionality.

WorldMaker on April 23, 2020 [–]

Or use something really old school such as "extension numbers".

jaredsohn on April 23, 2020 | [–]

Basically, I'd prefer if pbxes used by these companies providing support did the equivalent of storing short-term 'cookies' that remember you had just called rather than requiring remembering and reentering 'share urls'.

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