Indeed. I’ve worked with several “enterprises” and often the OSS option was discarded for lack of support for certain enterprise use-case or integration with other commercial products; or for lack of professional support for production issues and SLAs.

Obviously this stuff costs effort and time, you can’t expect that to be available for free.

It’s also a great opportunity to commercially exploit your knowledge and taste and make a living out of it; rather than curse “the powers that be” on a daily basis, while struggling with closed software whose only purpose has always been milking as much profit possible