Wow, at first I was with you until it became clear that you think the journalist was acting offended, not the company. You got it completely backwards! It must be possible for people to criticize big companies, and I believe the companies do at least have to take it (ideally they'd listen to the feedback as well). It should not be legal for a huge service company to refuse said service because they feel offended. Companies, especially huge ones, can't act like people whenever they feel like it. It seems they're switching roles whenever it suits them.